Customer Service


Portland Store

157 Middle Street
Portland, ME 04101

Summer Hours Early May - Mid October
Sunday 11:00am - 4:00pm
Monday - Saturday 11:00am - 6:00pm

Fall / Winter Hours Mid October - Mid April
Sunday 11:00am - 4:00pm
Monday closed
Tuesday - Saturday 11:00am - 6:00pm

Holiday Hours2013
Easter Sunday, March 31 - regular hours
Mother’s Day Sunday, May 20 - regular hours
Father’s Day Sunday, June 16 - regular hours
Independence Day Thursday, July 4 - regular hours
Labor Day Monday, September 2 - regular hours
Columbus Day Monday, October 14 - regular hours
Thanksgiving Thursday, November 28 - closed
Xmas Eve Tuesday, December 24 closed early at 2:00pm
Xmas Day Wednesday, December 25 closed
New Year Eve Tuesday, December 31 closed early at 3:00pm
* Extended hours will be stated through our email list and Facebook page *

Portland Trading Company accepts VISA, Mastercard, American Express & Discover

Contact Info

General inquiries and/or online orders: info@portlandtradingco.com 
(207) 899-0228

Shipping

Free shipping for orders over $100.00
Domestic Ground for the lower 48 states is $10.00
Domestic Ground to Alaska or Hawaii is $20.00
Next Day Air Domestic is $60
2nd Day Air Domestic is $40
3 Day Select Domestic is $30
Canadian Flat Rate is $40
Worldwide Expedited 2-5 days is $60

For special shipping arrangements please email us at info@portlandtradingco.com
All packages are sent without signature required unless requested otherwise. It is the customer accepts responsibility for any missing and/or lost packages.
Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer.
Tracking information is sent once the order has been processed and shipped. Orders placed before noon EST are often shipped same day. Orders placed over a weekend will be shipped the following Monday morning.
Portland Trading Company is not responsible for customs fees incurred from importing goods. Fragrance may not be shipped internationally.

Returns – Online Orders

We are happy to accept returns for online orders within 14 days of order delivery. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached and must be accompanied with a copy of the receipt. When returning shoes, the return must include the original unused shoe box in original condition or the return will be denied. We offer you the option of exchange or refund on online orders. Refunds are credited to the original form of payment.

All sales are final on Sale and Vintage items.

Customers are responsible for all additional shipping costs for returns and exchanges. Portland Trading Company does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Portland Trading Company.

To return merchandise, email us at info@portlandtradingco.com for return authorization.
Merchandise can also be returned in our shop in Portland, Maine.

Ship return items to:
Portland Trading Company
Attn: Returns
157 Middle Street
Portland, ME 04101

**Gifts purchased between November 20, 2013 and December 24, 2013 can be exchanged or returned for a full refund until January 7, 2014. After this period, only store credit at the current sale price will be allowed.

 

Returns – In-Store Purchases

If you purchase an item at our store, we accept exchanges or returns with original receipt within 14 days of purchase. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached. Returns shipped to our Website Returns Address are not accepted.

**Gifts purchased between November 20, 2013 and December 24, 2013 can be exchanged or returned for a full refund until January 7, 2014. After this period, only store credit at the current sale price will be allowed.

Sales Tax

Sales tax is charged on orders shipped within Maine. Applicability of Sales Tax by State where orders originate from vary.

PRIVACY

We respect your right to privacy. Portland Trading Company will not sell or share your name or personal information.

SECURITY

All orders submitted through our website are encrypted with 128 bit encryption SSL security to ensure your transactions are processed safely.

CONDITIONS

All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, Portland Trading Company reserves the right to refuse the sale and may offer the item again with the correct information.

Portland Trading Company does not guarantee the availability of any items listed on portlandtradingco.com. If the item selected for purchase is not available, Portland Trading Company will make every effort to contact the customer to notify them of the cancellation.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Portland Trading Company shall have the right to refuse or cancel any such order whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Portland Trading Company shall issue a credit to your credit card account in the amount of the purchase.

All content on this site, including, but not limited to: informational content and graphic images are the copyright 2013 Portland Trading Co, LLC and may not be reproduced in any manner without the express written consent of Portland Trading Co, LLC.